01
The 14-day guarantee
You get a full refund, no questions asked, if you ask within 14 days of:
- your first payment for a paid plan, monthly or yearly;
- a yearly renewal;
- moving from a monthly to a yearly plan (the yearly payment is refunded and you go back to monthly or to the free plan).
The guarantee covers your first paid subscription. If you subscribe again after a refund, the new payments follow the rest of this page.
02
Monthly renewals
Monthly renewals aren’t refunded once the month has started, because you can cancel at any time and keep your plan until the month ends.
One exception: if a monthly plan renewed and you haven’t used it since (no posts published or scheduled after the renewal date), tell us within 7 days and we refund that renewal.
03
Cancelling
- Cancel any time in Billing. Your plan stays active until the end of the period you paid for, then the workspace moves to the free plan. Nothing is deleted.
- Cancelling stops future payments; it doesn’t refund the current one by itself. Ask for a refund by email if you’re inside a refund window above.
- Changing plans mid-period is prorated by Lemon Squeezy: an upgrade bills only the difference, and a downgrade’s difference is credited to your next payments.
04
Always refunded
- Being charged twice, or charged after you cancelled.
- A payment for a plan you couldn’t use because Reelspan was down or broken for most of the period. If an outage cost you part of a period, we refund or credit that part.
05
When a refund isn’t given
- Outside the windows above, including the unused rest of a monthly or yearly period after cancelling.
- Accounts closed for breaking the Terms, for example spam or posting to accounts without permission.
- Fraud or refund abuse, such as repeated subscribe-and-refund cycles. Lemon Squeezy may also refuse a refund in these cases.
- Charges by a social network itself (for example an X paid tier); those are between you and the network.
06
How to ask
Email [email protected] from your account’s email address, or with the order number from your Lemon Squeezy receipt. You don’t need to give a reason, though we’d like to hear it.
We answer within 2 business days. Refunds go back through Lemon Squeezy, our merchant of record, to the card or account that paid, including any tax charged; banks usually show them within 5 to 10 business days. When we refund a subscription we also end it, and the workspace moves to the free plan.
Please email us before opening a chargeback with your bank: a refund from us is faster, and it’s the same money back.
07
Your legal rights
This policy adds to the rights you have under the law where you live; it doesn’t take any away. If you’re a consumer in the EU or the UK, the 14-day guarantee covers at least your statutory right to withdraw from a new subscription.